Hays Travel embarks on a significant recruitment drive to prepare for the busy summer travel season.
- The initiative aims to hire consultants for 470 branches, focusing on foreign exchange services.
- Prospective employees, aged 17 and above, will undergo comprehensive training.
- The scheme offers flexibility in work hours, appealing to a broad applicant pool.
- The strategy follows a successful pilot program, enhancing customer service across branches.
In anticipation of the peak summer travel period, Hays Travel has initiated a robust recruitment drive to appoint foreign exchange consultants across all 470 branches. This step is designed to ensure that each branch is equipped with a specialised cashier to meet the seasonal demand for currency exchanges. With roles open to applicants from the age of 17 and above, Hays Travel is making these positions accessible to a wide range of individuals, including those without prior experience in foreign exchange or travel consultancy.
Successful candidates will participate in a thorough three-week training programme. This includes one week of classroom-based learning followed by two weeks of practical experience within the branches. This training regimen is tailored to develop the necessary competencies and understanding required to excel in this role, underscoring Hays Travel’s commitment to high-quality customer service.
Hays Travel’s employment offering includes flexible work hours and days, a feature that is particularly appealing to students and individuals seeking part-time opportunities. This flexibility not only aids in recruitment but also supports the retention of staff during busier periods, as employees can manage their work schedules around personal commitments.
The initiative to expand the workforce follows a successful pilot that saw 55 recruits last year. Among those, three transitioned to permanent roles, illustrating the potential for career growth within the company. Moreover, some recruits were able to explore other career paths within Hays Travel, transitioning from foreign exchange to travel consultancy roles, further demonstrating the opportunities for professional development within the organisation.
Jonathon Woodall-Johnston, Chief Operating Officer of Hays Travel, highlighted the importance of recruiting individuals with a customer-oriented mindset who can work effectively within a team. This recruitment strategy underscores the company’s ongoing commitment to delivering exemplary service, with the flexibility to cater to the varying needs of both employees and customers.
This recruitment drive represents a forward-thinking approach by Hays Travel to enhance service delivery during peak times.
