A new study reveals that AI users have better relationships with their work.
- The second annual HP Work Relationship Index surveyed 15,600 respondents globally.
- AI users report an 11-point higher satisfaction with work compared to non-users.
- 76% of business leaders feel an urgent need to improve work relationships through change.
- Personalised work experiences are key to improving employee engagement and well-being.
The findings of the 2024 HP Work Relationship Index highlight significant differences in workplace satisfaction between AI users and non-users. Conducted across 12 countries with 15,600 participants, the study identifies AI and personalised work environments as pivotal factors enhancing employees’ relationship with work. Only 26% of UK knowledge workers report a healthy relationship with work, which marks a small increase from the previous year.
AI adoption among UK knowledge workers has seen a remarkable rise, reaching 66% in 2024 compared to 27% the previous year. Workers employing AI report numerous benefits, including easier job functions and improved work-life balance, with 60% citing AI as crucial to this balance. Furthermore, 73% of AI users believe it simplifies career advancement, underscoring the tool’s significance in modern workplaces.
The study emphasises the growing demand for personalised work experiences, which 64% of global knowledge workers claim would increase their investment in company growth. Moreover, 68% state such customisation would enhance their overall well-being, while 68% suggest it would encourage longer tenure with their current employers. In the UK, an overwhelming 85% are willing to sacrifice up to 13% of their salary for these personalised experiences.
Neil Sawyer, Managing Director of HP UK and Ireland, expressed the urgency for businesses to adapt their cultures and tools to meet changing employee expectations, noting that a one-size-fits-all approach is outdated. This sentiment is echoed by 76% of business leaders who agree there is a pressing need to foster healthier employee-work relationships.
While the global index shows marginal changes, a noteworthy observation is the increased trust in leadership as a crucial element of a healthy work relationship. However, the study exposes a gap in confidence among UK leaders concerning their human skills, with only 27% feeling assured in their capabilities. Interestingly, female leaders globally demonstrate higher confidence in both hard and human skills compared to their male counterparts.
The study indicates a clear trend: AI and personalisation are key to fostering healthier work relationships and improving employee satisfaction.
