Avalon Waterways has revived its programme for agent familiarisation trips, marking its return with a focus on the Danube River.
- Beginning in October, agents will participate in three or four-night sailings, offering firsthand experience.
- Selected agents will be hosted onboard by the Avalon Waterways UK sales team, enhancing engagement and knowledge sharing.
- Avalon boasts of its unique Avalon Panorama Suites, claiming them to be 30% larger than the industry’s standard cabins.
- The brand recently received ServiceMark distinction for exceptional customer service, complementing its renewed agent programmes.
Avalon Waterways is set to reintroduce its familiarisation trips for agents, with an emphasis on providing an immersive experience on the iconic Danube River. The programme, which had been on hiatus since 2020, will restart this October, offering agents the opportunity to partake in three to four-night sailings. This initiative is designed to furnish agents with firsthand insight into Avalon’s offerings, ultimately enhancing their capability to sell the product effectively.
Agents invited to these trips will be housed onboard by the Avalon Waterways UK sales team. This arrangement not only aims to facilitate a deeper understanding of the product’s unique qualities but also fosters relationship building between agents and the company. The inclusion of the sales team underscores Avalon’s commitment to agent education and engagement.
A significant highlight of these familiarisation trips is the accommodation provided in the Avalon Panorama Suites. These suites are promoted as being 30% larger than typical industry cabins and feature a distinctive open-air balcony. Such amenities are designed to maximise the river cruising experience, with beds oriented towards floor-to-ceiling panoramic windows, allowing guests to wake up to new vistas each morning.
The announcement of the familiarisation trips coincides with Avalon Waterways recently being awarded the ServiceMark accreditation with distinction by the Institute of Customer Service. This recognition highlights the company’s dedication to delivering outstanding customer service, an aspect that will be beneficial for agents to witness and convey to potential clients. The cruise line’s renewed focus on agent interaction intends to solidify existing partnerships and foster new ones, relying on the strength of their service quality and product uniqueness.
With its renewed familiarisation trip programme, Avalon Waterways is poised to strengthen its relationships with agents, leveraging unique offerings and high service standards.
