Online reviews have become pivotal in selecting legal services, bridging the gap between clients and solicitors.
- Michael Hanney, CEO of ReviewSolicitors, expresses the necessity of informed decisions based on reviews.
- ReviewSolicitors offers a platform for legal firms to manage client feedback effectively.
- The tailored approach of ReviewSolicitors distinguishes it from generic review platforms.
- Embracing online reviews can significantly enhance client trust and business reputation.
In an era where digital presence heavily influences consumer choices, the significance of online reviews in the legal sector cannot be overstated. Michael Hanney, the CEO and co-founder of ReviewSolicitors, underscores this importance by reflecting on his personal experience. Initially facing distress during his first legal encounter, he recognised the need for a comprehensive platform to inform potential clients about legal services through real experiences of others.
Michael Hanney elaborates on the unique challenges clients face in the legal market. A typical client, unaware of what to expect, often relies on a law firm’s website, which may not provide clear insights. By reading other clients’ experiences through reviews, individuals can make more informed decisions. This is particularly critical in legal services, where the outcome can profoundly impact one’s life.
ReviewSolicitors addresses the specific needs of the legal market, unlike generic platforms. The platform not only gathers client reviews but also manages negative feedback constructively. For instance, if a review is from someone not directly involved in the transaction, it can be flagged and removed unless verified. This fairness and transparency offer law firms a controlled environment to highlight genuine client experiences, further building trust and credibility.
A notable success story is that of Ashtons Legal, a Yorkshire-based firm. By leveraging ReviewSolicitors, they have maintained a consistent stream of feedback, contributing to their high rating. This approach aids in internal assessments and improvements while also enhancing client retention. The feedback loop created by online reviews helps firms identify areas needing attention, thus improving service delivery progressively.
Michael Hanney encourages firms yet to adopt online reviews to reconsider their stance. He acknowledges the pervasive nature of feedback platforms, emphasising that clients will share their experiences, irrespective of a firm’s engagement. The distinct advantage of ReviewSolicitors lies in its tailored approach, which supports law firms in gathering relevant feedback to refine their services according to client needs.
Online reviews are an indispensable tool for legal firms seeking to enhance client satisfaction and professional growth.
