Gas bill#

Ofgem secures commitments from npower to resolve billing issues

Ofgem, the Office of the Gas and Electricity Markets, which supports the UK’s gas and electricity industries regulator, the Gas and Electricity Markets Authority, revealed on Thursday that it has warned UK based npower that it may have to cease […]

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Ofgem fines energy giant E.ON £12 million for mis-selling

Office of the Gas and Electricity Markets (Ofgem) announced on Friday that following its investigation in the sales practices of UK energy company E.ON, it has

Gas bill#

British Gas Business fined £5.6m following investigation into switching and renewal procedures

UK regulator of electricity and gas markets Ofgem reported on Thursday that following an investigation into switching and renewal processes conducted by British Gas Business, the regulator found


Ofgem asks competition authorities to investigate the UK energy market

The Office of Gas and Electricity Markets ( Ofgem) a non-ministerial government department and an independent National Regulatory Authority formed to protect the interests of existing


E. ON to be investigated by Ofgem over mis-leading sales

E. ON will be become the fifth of the ‘big six’ energy suppliers to come under investigation by the industry regulatory over its sales practices, it was revealed

Orange phone

Orange to raise contract prices and users have to pay

Orange customers who hold monthly contracts will be hit with an unwanted pre-Christmas gift after the operator has revealed bills will rise by 4.34 per cent.   From January 8

Gas flame stock picture. Pic: Lawrence Looi / 30/9/2005

Npower fined £2million by Ofgem for mishandling complaints

Energy regulator Ofgem has fined Npower £2million for failing to handle customer complaints in the correct manner.   According to Ofgem, Npower has failed to record complaints properly, and put


Energy firms see profits soar to £125 per customer says Ofgem

Regulator Ofgem have revealed that energy firms’ profit margins have risen from £15 to £125 for each dual fuel customer per year.   Startling figures show a 733% increase made

Gas flame stock picture. Pic: Lawrence Looi / 30/9/2005

Ofgem takes action: Energy suppliers ordered to explain bills

Ofgem has insisted that energy suppliers must make clear how they calculate bills. This follows many customers being overcharged after the price increases.   Gas and electricity bills are often


Comments on Ofgem’s review of gas and electricity pricing

The energy regulator Ofgem has told energy firms they must offer simpler tariffs to help consumers compare prices. Ofgem's announcement today proposes 'sweeping away complex and unfair pricing

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