Natterbox launches advanced voice services on Salesforce AppExchange

Natterbox has launched Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways, the company said.

Natterbox AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can now enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.

An administrator´s ability to create a caller´s journey that is both positive and differentiated is provided by Natterbox AVS “lightning ready” policy builder, available from within Salesforce. Natterbox AVS allows sales and service agents to provide greater levels of customer satisfaction and increased productivity by allowing users to make and receive phone calls directly from Salesforce customer records.

Administrators can now import existing phone numbers and provision new global phone numbers, set up extensions and telephones and customise personalised caller journeys entirely from within Salesforce. Sales and service agents can make and receive phone calls from any object within Salesforce with no dependencies on soft phones or IP phone hardware. Natterbox AVS enables administrators to unify their organisations phone system across multiple offices and geographies making it extremely easy to globalise operations and provide extended hours or follow-the-sun support services.

STG buys Dicom Extra Express division from Wind Point

Wind Point Partners has announced that St. George Logistics (STG) has acquired the Extra Express (Extra) division of Dicom Transportation Group (Dicom), the firm said.

The acquisition allows STG to complement its full array of drayage, warehousing, container freight station (CFS), and intermodal transportation capabilities with comprehensive solutions for last mile delivery.

The Extra Express division of Dicom provides comprehensive warehousing and related delivery services to blue-chip accounts throughout California. The division operates four warehouse facilities and maintains access to a network of more than 300 delivery vehicles.

STG plans to leverage Extra´s capabilities to introduce local last mile delivery services across its network, which includes 32 facilities totaling over five million square feet of space.

STG will launch last mile delivery services in California in May 2017 and plans to establish last mile services at other port and inland facilities later this year.

Raymond James served as the exclusive financial advisor to STG. Barclays served as the exclusive financial advisor to Dicom. Antares Capital, LStar Capital, and NewStar Financial provided financing for the transaction.

STG is a North American provider of outsourced CFS services and value-added warehousing and distribution services.

Dicom is a provider of regional, expedited ground transportation services in North America. Both companies are majority-owned by Wind Point.

Wind Point Partners is a private equity investment firm that has raised over USD 3bn in commitments since 1984. The firm focuses on partnering with top caliber management teams to acquire middle market businesses.

Global Cable, Telecom executive nominated to Espial board

Espial has nominated Aamir Hussain, executive vice president and chief technology officer of CenturyLink, Inc. to stand for election to Espial´s board of directors at this year´s annual general meeting to be held on June 13, 2017, the company said.

Aamir Hussain, leads product, platforms, infrastructure, cloud, network operations and information technology for CenturyLink (NYSE: CTL), a global communications, hosting, cloud and IT services company that provides broadband, voice, video, data and managed services to millions of customers.

Prior to CenturyLink, Aamir was the Managing Director & Chief Technology Officer of Liberty Global in Europe (NASDAQ: LBTYA/B/K), one of the largest cable companies in the world serving 48 million RGUs, where he led the technology and network organizations across 13 countries in Europe spanning voice, video, broadband and wireless.

With Espial, video service providers create responsive and engaging subscriber viewing experiences incorporating powerful content discovery and intuitive navigation. Service providers achieve ´web-speed´ innovation with Espial´s flexible, open software leveraging RDK and HTML5 technologies. This provides competitive advantage through an immersive and personalized user experience, seamlessly blending advanced TV services with OTT content. With customers spanning six continents, Espial is headquartered in Ottawa, Canada, with R&D centers in Seattle, Montreal, Silicon Valley, Cambridge and Lisbon, and with sales offices in North America, Europe and Asia.

JetBlue named best place to work in transportation, logistics category of Forbes' survey

JetBlue (NASDAQ:JBLU) has earned a top spot among Forbes´ “America´s Best Employers of 2017”, landing at No. 12 of 500 companies nationally and for the third year, was named the best company to work for (No. 1) in the category of transportation and logistics, the airline said.

The annual Forbes ranking honors employers based on an independent survey asking how likely employees would be to recommend their employer–and other employers in their respective industries–to someone else.

The airline says that its popularity as a workplace comes from its commitment to maintaining a values-driven culture and keeping a close eye on engagement, with plenty of opportunities for crewmembers to be part of the company´s mission of inspiring humanity.

The employers on the Forbes list were chosen based on an independent survey by of 30,000 American employees working for large or midsize U.S. companies and institutions. They were asked anonymously through several online panels if they´d recommend their employer, or any other employers in their industry, to a potential employee.

JetBlue carries more than 38 million customers a year to 101 cities in the U.S., Caribbean, and Latin America with an average of 1,000 daily flights.

Vertex updates Communications Tax Q Series

Vertex, Inc., a leading provider of corporate tax software and services, has launched Vertex Communications Tax Q Series Version 3.00, the company said.

The solution enables companies to more accurately calculate taxes and fees for communications services in all jurisdictions in the United States (including all US states, territories and possessions) and Canada that impose complex line-based taxes, surcharges or fees.

New features help providers navigate the increasing complexity of communications tax and eliminate taxability errors that could lead to non-compliance.

The intricacy of the telecommunications industry line-based taxation has intensified with the emergence of new services and delivery channels making processing taxes difficult for carriers. While taxation initially was based on per-line charges, innovations like VoIP, wireless and other advances rendered this approach ineffective.

Navigating communications tax now requires extensive knowledge and resources to avoid unintentionally subjecting customers to miscalculated fees.

Vertex Communications Tax Q Series Version 3.00 simplifies line-based taxation process and multi-jurisdictional approach to help providers avoid tax data management and compliance challenges as well as customer relationship risks.

Since 1978, Vertex, Inc., has been a leading provider of tax technology and services, enabling companies of all sizes to realize the full strategic potential of the tax function by automating and integrating tax processes, while leveraging advanced and predictive analytics of tax data.

Vertex provides cloud-based, on-premise, and hosted solutions that can be tailored to specific industries for every major line of tax, including income, sales and consumer use, value added and payroll. Headquartered in Pennsylvania, Vertex is a privately held company that employs over 850 professionals and serves companies across the globe.

Fuze enhances connectivity with inContact

Fuze, a provider of cloud-based communications solutions for the modern global enterprise, has announced a series of new product integrations with inContact Customer Interaction Cloud, which improve the user experience for global contact centers, the company said.

The integrations are available for both new and current customers, and are designed to reduce complexity, enhance caller experience, and provide the highest quality of connectivity for agents.

The inContact partnership is an important component within Fuze´s strategy to power every business conversation in the modern enterprise and these enhancements enable industry-leading end-to-end cloud-based communications, including contact centers. By leveraging Fuze´s world-class global network, and inContact´s best-of-breed contact center technology, Fuze and inContact are providing the right solutions for customers around the globe.

Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Headquartered in Cambridge, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Madrid, Copenhagen, and Sydney.

Pratt & Whitney approves Mobil Jet Oil 387 for use in PW4000 engine variants

ExxonMobil has announced that Mobil Jet Oil 387, a synthetic High Performance Capability turbine engine oil, has been approved by Pratt & Whitney for use in its popular series of PW4000 engines, the company said.

First introduced in 1984, Pratt & Whitney´s PW4000 engines are used to power some of the world´s most widely used aircraft, such as the Airbus A300, A310 and A330, and Boeing´s 747, 767, 777 and KC-46.

Mobil Jet Oil 387 is known for its ability to deliver outstanding deposit control, oxidative stability and seal compatibility.

The approval process for Mobil Jet Oil 387 consisted of multi-year evaluations in various PW4000 engine models. Test results validated that Mobil Jet Oil 387 can help provide outstanding protection for all engines within the PW4000 series.

All Mobil Jet turbine lubricants, including Mobil Jet Oil 387, are produced at ExxonMobil´s Port Allen aviation lubricants plant in Baton Rouge, LA.

ExxonMobil, an international oil and gas company, is a large integrated refiner, marketer of petroleum products, and chemical manufacturer.

Hytera, Silke Communications to provide radios for Police Unity Tour

Hytera, ta provider of professional mobile radio (PMR) communications solutions, is partnering with Silke Communications to provide digital portable radios in support of the Police Unity Tour- Challenge Ride, the company said.

The “Challenge Ride” begins in Somerset, New Jersey on May 9th and ends 250 miles later in Washington, DC on May 12th.

Proceeds from the National Unity Tour go to the National Law Enforcement Officers Memorial Fund. In 2016 the tour raised USD 2.5m, bringing the total donations to more than USD 20m.

The primary purpose of the Police Unity Tour is to raise awareness of Law Enforcement Officers who have died in the line of duty. It also raises funds for the National Law Enforcement Officer´s Memorial and Museum. What started out in May 1997 with 18 riders on a four-day fundraising bicycle ride from Florham Park, NJ to the National Law Enforcement Officers Memorial in Washington, D.C. has grown into nine chapters consisting of over 2,200 members nationwide who make the trip annually.

Since its founding in 1993, Hytera has been dedicated to the development, manufacturing and sales of two-way radios and wireless trunking systems. Today, the company has become a full solutions provider for professional wireless communications for public safety, government agencies, transportation, and commercial/light industrial sectors. Hytera´s reliable, robust and secure communications products are distributed in more than 60 countries across the globe.

Silke Communications has been serving wireless communications needs for 50 years. Today it serves customers in California, Oregon, Washington, Idaho and Nevada. Services range from provisioning, installation and maintenance of digital radio and data equipment to the construction and maintenance of the communications facilities and towers supporting its West Coast wide area digital network, FleetNet. FleetNet is the West Coast´s largest privately-owned digital radio network.

Northern Jet Management meets highest standards of safety and compliance

Northern Jet Management, a corporate aviation management company, has announced that they are an approved Air Charter Safety Foundation (ACSF) Industry Audit Standard (IAS) Registered Operator, the company said.

Northern Jet Management is currently one of only sixteen registered operators achieving these high standards of safety and compliance.

According to the ACSF, the IAS is the only audit program for Part 135 and 91K operators that comprehensively evaluates an operator´s regulatory compliance and safety management system against Federal Aviation Association and International Civil Aviation Organization standards.

Northern Jet Management was also awarded the Platinum Rated Charter Operator level of Aviation Research Group International (ARGUS), in compliance with Part 135.

Northern Jet Management is a corporate aviation management company specializing in turnkey aircraft management, fractional aircraft ownership, on-demand executive charter service, aviation consulting services, and premier all-inclusive private jet card program.

The company, headquartered at Gerald R. Ford International Airport in Grand Rapids, Michigan, operates with a Midwest regional focus with a corridor to Florida.

Telit unveils IoT University

Telit, a global enabler of the Internet of Things (IoT), has announced the official launch of Telit IoT University, the company said.

Designed for IoT developers and integrators, Telit IoT University, part of the company´s IoT Know How suite of consultative services, teaches customers and partners how to succeed in launching IoT solutions that deliver measurable business outcomes.

Located at Telit IoT Platforms division in Boca Raton, Florida, Telit IoT University features a broad curriculum, including courses and hands-on labs co-developed by Telit and Florida Atlantic University´s Institute for Sensing and Embedded Network Systems Engineering (I-SENSE).

The University, an expansion of the company´s original deviceWISE University program, includes an innovation and design lab that showcases Telit deviceWISE Ready partner applications and gives students experience with a variety of hardware components required for a successful IoT deployment.

Courses, which are taught monthly, provide hands-on experience to help students start prototyping an IoT solution. Customers may also request on-site training at their location.

Telit, is a global leader in Internet of Things (IoT) enablement. The company offers the industry´s broadest portfolio of integrated products and services for end-to-end IoT deployments — including cellular communication modules in all technologies, GNSS, Wi-Fi, short-to-long range wireless modules, IoT connectivity plans and IoT platform services. Through the IoT Portal, Telit makes IoT onboarding easy, reduces risk, time to market, complexity, and costs for asset tracking, remote monitoring and control, telematics, industrial automation and others, across many industries and vertical markets worldwide.