Bombardier wins 2 customer service awards

The Bombardier Commercial Aircraft customer services team was presented with a People´s Choice Stevie award for “Favourite Customer Service”, and a Silver Stevie award for “Customer Service Department of the Year — Airline, Distribution and Transportation”, at the 11th Annual Stevie Awards Gala in Las Vegas, Nevada, the company said.

The company´s customer services team was awarded for exceptional achievements in 2016, including a successful entry-into-service (EIS) process with C Series aircraft launch customer Swiss International Air Lines (SWISS); the enhancement of its Customer Relationship Management (CRM) Tool and web portals; and the opening of a new, state-of-the-art Customer Response Centre (CRC).

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development, and sales professionals worldwide. The Peoples´ Choice Stevie Award for “Favourite Customer Service” was selected via an online voting process, with more than 113,000 votes being submitted this year.

The Stevie Awards organization is responsible for several of the world´s leading business awards shows including the prestigious American Business Awards and International Business Awards.

Montréal, Canada-based Bombardier (TSX: BBD) is a manufacturer of both planes and trains. Together with its subsidiaries, it manufactures and sells transportation equipment worldwide. The company operates in four segments: business aircraft, commercial aircraft, aerostructures and engineering services, and transportation. In the fiscal year ended December 31, 2016, the company posted revenues of USD16.3 billion.

Air Unlimited achieves 135 commuter status

Air Unlimited has achieved 135 Commuter Status, allowing the operation of unlimited flights each week, the company said.

With this accreditation, Air Unlimited can operate flights to city pairs — trips from one destination to another — as often as needed. Charter services who have not attained this distinction are only permitted to fly to any city pair up to four times per week.

With the capacity to operate more flights, Air Unlimited plans to expand its team of pilots with 10 more positions before the third quarter of 2017. Some of these positions will focus on growing the carrier´s organ transportation services. The air service regularly works with charter brokers to independently transport human organs between medical facilities as well as surgical teams that need to visit a site to harvest organs and return quickly.

Based at Orlando-Sanford International Airport, Air Unlimited is a private luxury air service that specializes in affordable, scheduled island flights and charters. Featured destinations for the scheduled service are Treasure Cay and Marsh Harbour in the Abaco Islands of the Bahamas. The service offers online booking for aircraft seating up to nine passengers, along with charter services offering luxury flights to many destinations.

Comtech Telecommunications gets USD 4.5m agreement for navigation, telematics services

Comtech Telecommunications Corp. (Nasdaq: CMTL) Commercial Solutions segment has received a USD 4.5 million multi-year contract agreement from a major mobile network operator in the Republic of China for use of the Company´s navigation and telematics APIs via their Location Studio Platform, the company said.

Fred Kornberg, President and Chief Executive Officer of Comtech Telecommunications said, “We are continuing to see demand for mobile and IoT-based location solutions as well as navigation and telematics technologies and believe that our platform will play a major role in the adoption of these technologies throughout the world.”

Comtech Telecommunications Corp. designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. The Company sells products to a diverse customer base in the global commercial and government communications markets.

Accenture, Airbus win award for seat marking solution

Accenture (NYSE: ACN) and Airbus have won GSMA´s award for Best Mobile Solution for Enterprise Award for the wearable technology seat marking solution, the company said.

The award recognizes the success of the team´s innovative wearable technology initiative, which was designed to improve the manufacturing process and accelerate time to market for the A330 aircraft. It provides leading edge technology and field support that enables operators to mark seat placements six times faster and has reduced errors to zero on the A330 final assembly line.

This project was first launched in 2015, and the team completed the first prototype within one month. To accelerate the implementation, Airbus and Accenture worked together in ´start-up mode,´ which enabled a single team of experts from both companies to implement rapid iterations.

Used in production since March 2016, the smart glasses solution has now been industrialized for the A330 final assembly line seat-marking and installation process, increasing productivity and improving quality of service.

Accenture is a global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations to more than 40 industries. The company employs more than 394,000 people, serving clients in more than 120 countries.

West's Unified Communications Services launches InterCall Reservationless-Plus with Dolby Voice

West´s Unified Communications Services and Dolby Laboratories, Inc. (NYSE: DLB) has made a partnership bringing the sound quality and clarity of Dolby Voice to a conferencing-dedicated network with the launch of InterCall Reservationless-Plus with Dolby Voice, the company said.

Reservationless-Plus with Dolby Voice provides users with enhanced audio quality through Voice over Internet Protocol (VoIP) networks. Dolby Voice and the Dolby Conference Phone bring Dolby audio innovation to business communications. With Dolby Voice, meetings sound clearer and are easier to follow, making collaboration effortless. Reservationless-Plus with Dolby Voice integrates with a full range of West´s proprietary solutions, including InterCall Unified Meeting 5 and InterCall MobileMeet, as well as partner solutions such as Cisco WebEx when used with InterCall Reservationless-Plus audio.

Users can get the Dolby Voice audio experience from desktop computers and mobile devices or in meeting rooms as part of West´s delivered audio, web, and video conferencing solutions.

The Dolby Conference Phone is now available from West and extends the Reservationless-Plus with Dolby Voice experience to and from meeting rooms. It picks up all voices from anywhere in the room and makes it easier for remote participants to clearly hear and identify who is speaking, so they can contribute as if they are actually in the room.

Reservationless-Plus with Dolby Voice will be available initially to customers in North America. The company plans to extend the offering to EMEA and APAC regions later this year.

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate, and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services, and specialty agent services.

Dolby Laboratories creates audio, video, and voice technologies that transform entertainment and communications in mobile devices, at the cinema, at home, and at work.

ZTE demonstrates commercially available carrier DevOps platform

ZTE Corporation (0763.HK / 000063.SZ), an international provider of telecommunications, enterprise and consumer technology solutions, has launched the first commercially available Carrier DevOps platform, the company said.

ZTE first announced its industry-leading Cloud Works (Carrier DevOps) solution at MWC Barcelona in 2016. One year on, the solution is ready for commercialisation.

The ZTE Cloud Works solution, which is deployed based on open virtual network function (VNF) micro-service components, DevOps tools and Docker technology, provides agile development, continuous integration and continuous delivery of services for operators or partners.

ZTE network slicing, based on Carrier DevOps, not only has the features of second-class elasticity, minute-level deployment and wizard-based Dev design, but also provides an end-to-end slicing lifecycle view, AI-driven Ops deployment and a maintenance environment, which all greatly improve the efficiency of network construction, as well as operation and maintenance (O&M).

ZTE is a provider of advanced telecommunications systems, mobile devices, and enterprise technology solutions to consumers, carriers, companies and public sector customers. As part of ZTE´s M-ICT strategy, the company is committed to provide customers with integrated end-to-end innovations to deliver excellence and value as the telecommunications and information technology sectors converge.

Waypoint leases 2 H135s to Mackay Helicopters, marks first delivery into Australia

Waypoint Leasing will deliver two Airbus H135 helicopters from its order book on lease to Mackay Helicopters Pty Ltd, an Australian helicopter operator, the company said.

Waypoint´s H135s will operate out of Mackay´s North Queensland Base on specialist helicopter marine pilot transfer operations.

Since its inception in 2013, Waypoint has been active in supporting oil and gas, utility, firefighting and other industrial-focused helicopter operators. This transaction will further diversify Waypoint´s activity into the utility support segment.

Waypoint´s portfolio includes more than 140 aircraft for 28 customers in 30 countries with total assets in excess of USD 1.6 billion. Additionally, Waypoint has firm and option orders with aircraft manufacturers for more than 110 helicopters valued at more than USD 1.3 billion, to be delivered over the next five years.

Waypoint is a global helicopter leasing company that provides operating lease and financing solutions to helicopter operators worldwide. Waypoint serves a wide range of sectors including oil and gas, emergency medical service, search and rescue, firefighting and governmental support. In addition to Ireland, Waypoint has offices in London, the United States, Canada, Singapore, Brazil, South Africa, and Australia.

Mackay Helicopters is part of the Aviator Group of companies, a provider of specialist helicopter services in Australia. The group´s operations include marine pilot transfer, search and rescue (sar), executive charter, utility, contract services, electronic news gathering, tourism, as well as film and photographic work.

SK Telecom, SK Broadband jointly win GLOMO awards

SK Telecom (NYSE: SKM) said that ´oksusu,´ its mobile IPTV service jointly operated with SK Broadband was recognized by the GSMA as the ´Best Mobile Video, TV or Film App´ category at the Global Mobile (GLOMO) Awards 2017 at Mobile World Congress 2017.

SK Broadband is a wholly owned subsidiary of SK Telecom which provides IPTV, broadband internet and telephony services in Korea

The ´Best Mobile Video, TV or Film App´ category is presented to the very best and most compelling apps in the field of media, film, TV and Video content under the category of Best Mobile Apps.

Available to all users including non-SK Telecom subscribers, oksusu boasts a differentiated pool of video content by offering approximately 115 different live TV steaming channels and over 17,000 diverse movies. oksusu also provides exclusive original content in collaboration with broadcasting houses and MCNs (Multi-Channel Networks) and its own 360 VR content to meet customers´ varying needs and interests.

Established in 1984, SK Telecom is the largest mobile operator in Korea by both revenue and number of subscribers. As of December 2016, the company holds around 50 percent of the market, with 29.60 million mobile subscribers including 21.1 million LTE subscribers. It has reached KRW 17.092 trillion in revenue in 2016.

SK Telecom has led the advancement of mobile technologies ranging from 2G to 4G, and is currently setting important milestones in its journey to 5G. The company is not only leading innovation in the field of mobile network, but also providing IoT, media, home and platform services.

Air China adds 5 international routes

Beginning May 2017, Air China will start 5 new international routes, including Beijing – Zurich, Beijing – Astana, Beijing – Jakarta, Shanghai – Barcelona, and Shenzhen – Los Angeles, the airline said.

These new routes will give Air China more access to international markets and reflect Air China´s confidence in expanding its international presence in 2017.

During the spring festival transportation period that just ended, the airline´s payload and operating revenues both increased significantly, and better than expected.

The demand for outbound tourism remained robust, especially during the 7-day Spring Festival. Outbound tourists numbered 6 million, and Air China delivered an impressive performance on routes to destinations like Britain, Spain, Italy, New York, Los Angeles and Hawaii, with seat utilization of 82.4% on its international routes, up 3.1 percentage points.

Beijing, China-based Air China Limited, together with its subsidiaries, provides airline and airline-related services primarily in Mainland China, Hong Kong, and Macau. As of December 31, 2015, it operated a fleet of 590 aircraft. The company is a subsidiary of China National Aviation Holding Company.

Celeno, Realtek bring 4K wireless set-top box reference design to market

Celeno Communications, a provider of smart, managed Wi-Fi solutions, has launched a joint reference design with Realtek for 4K wireless set-top boxes, the company said.

The solution is enabled by Celeno´s CL2440 4×4 802.11ac wave 2 Wi-Fi chip and Realtek´s RTD1295 SoC for 4K set-top boxes.

The joint reference design allows for high performance wireless set-top-boxes with an ultra-small-form-factor chassis enabled by energy efficient Wi-Fi design. The CL2440, an energy efficient PCIe Wi-Fi radio, eliminates the need for additional external memories and boasts a small package size which together drive down solution size and cost. Its unique embedded Smart Antenna Steering (SAS) technology allows for smart antenna arrays to increase diversity and overall Wi-Fi performance for flicker free video.

Celeno´s extensive 802.11ac chip portfolio and ground-breaking software technologies are designed to excel in real life, highly-interfered dense network scenarios, delivering the level of management, performance, speed, coverage, reliability and superlative user experience demanded by Wi-Fi users.

Realtek Semiconductor Corporation is an IC provider that designs and develops a wide range of IC products for communications network, computer peripheral, and multimedia applications.