Shoppers prefer bargain stores Aldi and Lidl

For the first time ever, budget stores Aldi and Lidl have beaten Marks and Spencers in an annual supermarket satisfaction report. Thanks to the appeal of their low prices and special offers.

 

A survey conducted by consumer group Which? revealed that for the third year running members placed Waitrose in first place, scoring 83 per cent praising both staff and products.

 

However, the big four supermarkets – Tesco, Asda, Sainsbury’s and Morrisons – failed to impress customers in comparison to Aldi and Lidl which came in second and third place, with Marks and Spencer’s falling to fourth place.

 

The budget stores were praised by customers for value and quality of fresh produce, one shopper involved in the survey said: “I’m a new Aldi shopper and it’s surpassed all expectation”.

 

The lowest joint score given went to Tesco and the Co-operative with a source of 46 per cent.

 

The Co-operative were awarded only two of out five stars on a range of subjects, which included customer service, own brand products and store environment.

 

A spokesman for the Co-operative said: “Clearly we are disappointed by these results, but we are working hard to modernise the business and are investing heavily in improving all aspects of our offer, including product quality and availability”.

 

Richard Lloyd, executive director of Which? said: “The tough economy and rising food prices have seen cash-strapped consumers heading to the discounters for their low prices and special offers”.

 

“Aldi and Lidl have climbed to second and third place this year, overtaking Marks and Spencer. And this doesn’t mean compromising on taste, as our tests show they sell a range of products that compete with the premium brands”.

 

A spokesman for Tesco said: “We’re disappointed and a little surprised by these results”.

 

“They don’t tally with our own measures of customer satisfaction on our experience in talking to some of the millions of people who shop in store and online with us every week”.

 

“We want to keep our customers happy and invest hugely in doing so, by offering great value, providing excellent quality products and by constantly developing new products and service to meet changing customer service demand”.

 

Article by Charlotte Greenhalgh

Trustmarque provides QlikTech’s QlikView to Scarborough Acute NHS Trust

Trustmarque, a UK-based infrastructure and software solutions Value Added Reseller, said today that it has deployed the business intelligence tool QlikView for Scarborough Acute NHS Trust in northeast England.

Trustmarque, a UK-based infrastructure and software solutions Value Added Reseller, said today that it has deployed the business intelligence tool QlikView for Scarborough Acute NHS Trust in northeast England.

QlikView, a business discovery platform from QlikTech (NASDAQ:QLIK), will be used by the NHS trust to connect and compile data from its different information systems in order to gain a clearer view of patient data and assist with clinical decision making.

Since the deployment was completed QlikView has been used to automate waiting list management and enhance KPI reporting. The solution has also allowed service users to interact with their own data in a way they have never been able to do before, Trustmarque said.

No financial details were disclosed.

BT announces formation of BT Advise

Communications company BT announced on Friday the formation of BT Advise, bringing together the BT Global Services experts who provide consulting, systems integration and managed services around the world under one team and one name.

Communications company BT announced on Friday the formation of BT Advise, bringing together the BT Global Services experts who provide consulting, systems integration and managed services around the world under one team and one name.

According to the company, customers will benefit from engaging with a team comprising 4,500 skilled professionals who will apply industry leading processes and methodologies with improved consistency.

BT Advise delivers consulting, integration and managed services through global practices organised around the BT Global Services core capabilities, such as security, customer relationship management, unified communications, mobility, managed network services, managed IT services and business technology. The new unit also provides consulting services to other telecoms operators.

The company also announced the foundation of a BT Advise Academy to provide the rigorous approach to professional accreditation required by its customers.

BT Advise is led by Luis Alvarez, president of BT Global Services, and Ray Stanton, vice president of BT Advise in BT Global Services.

Discovery Air Technical Services announces creation of new subsidiary Aero Vision Technologies International

Discovery Air Technical Services (DATS), a subsidiary of Canadian speciality aviation company Discovery Air Inc, announced on Monday that its new subsidiary Aero Vision Technologies International (AVTi) is to be located at the Saguenay Airport QC (CYBG, also known as Bagotville), where it will begin the construction of a Research and Development Centre.

Discovery Air Technical Services (DATS), a subsidiary of Canadian speciality aviation company Discovery Air Inc, announced on Monday that its new subsidiary Aero Vision Technologies International (AVTi) is to be located at the Saguenay Airport QC (CYBG, also known as Bagotville), where it will begin the construction of a Research and Development Centre.

The company said AVTi, with a mandate to develop software solutions for the aviation market, has formed a joint venture with Boston-based Visidyne, a provider of airborne and space data collection and processing. AVTi has also entered into technological agreements with DATAFACE from Houston and Wan IT from Brussels. It plans to integrate DATAFACE and Wan IT technology in the initial offering of AVTi products and to provide customer care and support.

President of DATS and AVTi, Jean Genest, also stated that he has chosen International Consultant Yves. L. Leblicq to take the lead of AVTi.