RingCentral, Inc., (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, has announced that it has entered into a definitive agreement to acquire Dimelo, a cloud-based digital customer engagement platform, the company said.
Dimelo enables enterprises to manage all their digital customer interactions through a single platform. Dimelo is deployed by global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.
Enterprise transformation to digital communications is accelerating at a rapid pace and is core to customer satisfaction. Dimelo´s AI-based smart routing engine enables agents to efficiently manage customer interactions across digital channels via a single interface.
Dimelo is a cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France.
RingCentral is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today´s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions.