NewVoiceMedia, a Vonage company (NYSE:VG) and a global provider of cloud contact center and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence, the company said.
NewVoiceMedia won the Customer Excellence Award for its Conversation Analyzer solution, as the best example of innovation in a technology that supports customer engagement.
Conversation Analyzer is NewVoiceMedia´s powerful, integrated speech analytics solution. It uses speech-to-text to transcribe calls and deliver intelligent content categorization for instant insight into common themes, as well as data visualization for quick analysis and understanding of the successes and challenges in every conversation. When combined with interaction data from CRM software, businesses can begin to refine how to boost their successes and manage challenges more efficiently.
NewVoiceMedia enables businesses to create emotive customer experiences to serve better and sell more. Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.