CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business transformation in the digital age, now offers even more ways for Pay-TV and other service providers to proactively communicate in real-time with consumers about their service appointments, the company said.
As part of CSG´s overall philosophy to enable an exceptional, interactive experience between service providers and their customers anytime, anywhere, on any channel, CSG now offers a real-time option for consumers to follow the arrival progress of a service technician.
The new solution, named Where´s My Tech, is part of CSG´s field service management solution, Workforce Express (WFX), which offers the ability to get the right technician, to the right job, at the right time and now, can show consumers exactly where their service technician is and when they will arrive at the job site.
CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. For more information, visit csgi.com.