iQor to help develop best practices for device repair channel

iQor, a global managed services provider embedded in the flow between product, people and services, has announced that it has joined the Reverse Logistics & Service Quality (RLSQ) Leadership Council of CTIA, a trade organization that represents the US wireless communications industry and partners with GSMA to sponsor the annual Mobile World Congress Americas, the company said.

As one of the largest product support companies in the world, iQor has long been a provider of innovative, data-driven reverse logistics and supply chain management–including returns, repairs, recycling, tech support, fulfillment and all the other activities that happen post-sale. In addition, iQor provides a unique 360-degree integrated service to technology brands by delivering full lifecycle customer service solutions.

With 45,000 employees in 18 countries, iQor is the only global managed services provider embedded in the flow between product, people and services, from point of customer acquisition to sustainable recycling.

CTIA represents the US wireless communications industry and the companies throughout the mobile ecosystem that enable Americans to lead a 21st century connected life. The association´s members include wireless carriers, device manufacturers, suppliers as well as apps and content companies. CTIA was founded in 1984 and is based in Washington, D.C.