TokBox, the live video, real-time communications (RTC) company, has announced an integration that is built on Zendesk, Inc.´s cloud-based customer service platform, the company said.
The integration is supported on both Zendesk Support and Zendesk Chat, and is the first live video integration for Zendesk Chat.
This is also the first third party marketplace integration for TokBox, as TokBox continues to expand its Video Chat Embed offering making it easier for users to integrate live video into their services.
Zendesk customers can now access the TokBox app integration on the Zendesk Apps Marketplace, an extensive third-party marketplace with over 600 apps available to install. The TokBox integration provides Zendesk customers with the ability to escalate live text chats to live video instantly, without leaving the Zendesk environment, for an omni-channel experience.
TokBox, a TelefÃ³nica company, develops and operates the OpenTok Platform, making it fast and easy to add live video communications into online and mobile websites, apps and services. The scalable, customizable platform gives users the creative freedom to develop any video interaction, from one-to-one chats to large-scale broadcasts.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 119,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in North Americas, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.