American Express (NYSE: AXP) announced it has acquired Mezi www.mezi.com, a personal travel assistant app that helps consumers plan and book trips, the company said.
The Mezi app allows travelers to simply message their requests for flights, hotel or restaurant reservations, and Mezi provides recommendations and makes travel arrangements at the customer´s request.
Founded in 2015, Mezi uses artificial intelligence (AI) and human expertise to personalize the online travel discovery and booking experience. By learning travelers´ preferences and understanding the way customers make requests using natural language, Mezi gets smarter and more efficient over time.
Going forward, Mezi will operate as a wholly owned subsidiary of American Express and will continue to develop its core technologies and enhance its capabilities in digital travel concierge services.
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com.