Neustar, Inc., a trusted, neutral provider of real-time information services, has announced the appointment of Kenneth Ewell as Vice President of Customer Success for its Analytics Solutions, the company said.
Ewell will be responsible for all client-related service delivery processes for Neustar´s Marketing and Risk Solutions portfolios. He will spearhead the entire customer service delivery process from onboarding through delivery and integrate processes to drive customer success and strategic growth objectives. He will report to Ted Prince, Senior Vice President of Analytics Solutions.
Ewell has extensive technology and portfolio company experience in service performance improvement, go-to-market strategy, organizational design, operations and change management. Previously, he was SVP of Worldwide Professional Services at Aspect, where he led the company´s new and enhanced service delivery framework.
In his previous role at Aspect, Ewell was responsible for navigating a significant business model shift from on-premise to a cloud-based model. While at Waterstone Management Group, he served as Partner and advised major technology clients and portfolio companies of private equity firms. Ewell also spent several years at IBM Global Services and IBM Business Consulting Services, where he managed IBM´s overall service relationship in major accounts and delivered successful consulting engagements.
Neustar, Inc. is a global information services provider driving the connected world forward with trusted, holistic identity resolution. As the only company capable of understanding who is on the other end of every interaction, Neustar is trusted by the world´s great brands to grow and guard their businesses with the most complete knowledge of how to connect people, places and things.