European Public Sector Agency Improves its Service Operations with NICE

NICE (Nasdaq:NICE) has announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities, the company said.

Working as part of an Automation Delivery Center set up by the agency, NICE engineers supported the design and building of multiple automation workflows in a few weeks, and helped deploy them. The solution offers both “unattended” automation, where robots perform tasks end-to-end, and “attended” automation, which requires inputs from human employees. This element of collaboration between humans and robots is a huge advantage of NICE´s RPA solution, as processes often require a human touch at some point.

NICE (Nasdaq:NICE) is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.