Voxbone use Speech Analytics with CallMiner

Voxbone´s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka, the company said.

Pairing Eureka´s insights with Voxbone´s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems.

CallMiner has processed more than two billion hours of conversations for small agencies to Fortune 500 companies. Its flagship product, Eureka, is capable of offering industry speech recognition accuracy in more than 30 different languages and dialects. Coupled with Voxbone´s extensive global reach and high-quality recording capabilities, Speech Analytics is designed to support international businesses and call centers with the most reliable transcriptions, tracking and insights possible.

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback, they can dramatically improve the rate of positive outcomes.

Voxbone takes the complexity out of global telephony by providing local phone numbers and SMS services, on demand and via API, in more than 60 countries and 9,000 cities around the world.