CloudSense, NTT DATA to deliver digital innovation for communications

CloudSense has joined forces with NTT DATA to deliver mutual customer success and to work on NTT DATA´s Digital Telco Lab to provide novel digital solutions that help communication services providers (CSPs) solve the array of challenges they are contending with today, the company said.

As a part of NTT, the world´s largest Communications organization, NTT DATA bring an unparalleled understanding of the challenges encountered by CSPs and sit well placed to address these issues with new solutions.

CloudSense is also deeply rooted in communications, bringing a wealth of experience through both their people and the projects they´ve completed with CSPs globally to deliver transformative omnichannel digital buying journeys, all on Salesforce.

While working together on joint customer accounts and the Digital Telco Lab, NTT DATA and CloudSense will help CSPs meet the challenges they face head on by developing novel next-generation digital customer experiences.

The Digital Telco Lab will specifically see the organizations pairing to provide omnichannel enabled systems Communications Service Providers can use to actively engage and interact with customers, partners and employees, using consolidated, convergent BSS and OSS systems that support simplified and lean operational business processes.

NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

CloudSense is a global leader in Salesforce-native, industry-specific omnichannel commerce applications.