Inbenta, NTT Communications partner to expand AI offering in Japan

Inbenta has partnered with NTT Communications Corporation (NTT Com) in Japan, as part of its strategic global expansion, the language company said.

Through the partnership, NTT Com will offer Inbenta AI-engine-powered support, chat, and support search services to small businesses through enterprise markets under the branding of COTOHA Chat & FAQ.

The partnership, through Inbenta´s use of AI to understand the semantics of questions and thereby inform the resulting answers, will significantly improve cost-to-serve rates, support access, support resource availability, customer self-service rates, and overall customer satisfaction rates, based on similar Inbenta partnership success worldwide.

Inbenta specializes in natural language processing and semantic search to improve the customer experience. Support services such as dynamic FAQs, knowledge management, and chatbots improve business website searches, customer self-service, and e-commerce conversions.