The Bombardier Commercial Aircraft customer services team was presented with a People´s Choice Stevie award for “Favourite Customer Service”, and a Silver Stevie award for “Customer Service Department of the Year — Airline, Distribution and Transportation”, at the 11th Annual Stevie Awards Gala in Las Vegas, Nevada, the company said.
The company´s customer services team was awarded for exceptional achievements in 2016, including a successful entry-into-service (EIS) process with C Series aircraft launch customer Swiss International Air Lines (SWISS); the enhancement of its Customer Relationship Management (CRM) Tool and web portals; and the opening of a new, state-of-the-art Customer Response Centre (CRC).
The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development, and sales professionals worldwide. The Peoples´ Choice Stevie Award for “Favourite Customer Service” was selected via an online voting process, with more than 113,000 votes being submitted this year.
The Stevie Awards organization is responsible for several of the world´s leading business awards shows including the prestigious American Business Awards and International Business Awards.
MontrÃ©al, Canada-based Bombardier (TSX: BBD) is a manufacturer of both planes and trains. Together with its subsidiaries, it manufactures and sells transportation equipment worldwide. The company operates in four segments: business aircraft, commercial aircraft, aerostructures and engineering services, and transportation. In the fiscal year ended December 31, 2016, the company posted revenues of USD16.3 billion.