Real-time collaboration solutions provider CafeX Communications has received a capital investment by Japanese conglomerate ITOCHU Corporation to support global business expansion in the area of web real-time communications (WebRTC) customer engagement solutions, the company said.
ITOCHU will also distribute CafeX products in top Asia Pacific markets, such as China, Taiwan, Hong Kong and Macau, Singapore, Malaysia, Thailand and Australia.
Under the CafeX/ITOCHU agreement, ITOCHU has the right to market, distribute and license all software products and related maintenance services of CafeX in the designated markets, in addition to providing value-added services.
This partnership with CafeX will enable ITOCHU to address increased demand by Chinese companies striving to improve customer service quality throughout the ASEAN region.
CafeX provides WebRTC solutions that allow enterprise contact centers to expand from only telephone to web and mobile channels since 2013.
ITOCHU plans to distribute additional CafeX products, including Supervisor Assist and Chime. CafeX Chime creates a single-click communication experience on every browser for everyone with no new software for users to install, augmenting existing video conferencing systems with increased scale and lower network footprint.