Patient relationship management solutions provider Solutionreach has released SR Conversations, an integrated texting application, the company said.
Among other benefits, SR Conversations offers intelligent prioritization of patient mobile conversations–a first-to-market functionality–allowing practices to better nurture their patient relationships and foster loyalty.
Patient expectations on how they should communicate with their providers are changing. According to a study released by the Council of Accountable Physician Practices and the Bipartisan Policy Center, most patients want to communicate with physicians via text and email, but very few providers offer the ability to do so.
SR Conversations allows patients to text a practice´s landline for non-emergency issues from their mobile device. The feature can also seamlessly integrate with most practice management systems, if desired by practice staff. In addition to intelligent prioritization of patient messages allowing practices to give each patient the attention they need, benefits include:
Solutionreach is revolutionizing the patient and provider relationship. Through its market-leading patient relationship management platform, Solutionreach supports higher patient satisfaction and loyalty, greater efficiency, and ultimately, stronger healthcare organizations. Solutionreach partners with more than 25,000 provider organizations in numerous specialties.