Lufthansa Systems picks SMI eye tracking to improve flight operations outcomes

SensoMotoric Instruments (SMI) is partnering with Lufthansa Systems to combine its renowned eye tracking with the NetLine/Ops ++ airline operations control solution, the company said.

The union of these technologies will allow Lufthansa Systems´ customer airlines to measure and enhance the effectiveness of their on-screen alerts which pre-empt costly disruptions. These include weather alerts, air traffic control issues and pending missed connections.

SMI´s screen-based remote eye tracking will be used to determine when and if these alerts are seen. If there has been no gaze fixation by the operator in an acceptable time frame, additional warnings will be generated in the form of a sound or a vibration on a wearable device.

Longer term, the accumulated eye tracking data will help improve the effectiveness of next generation operations control systems.

Lufthansa Systems Senior Product Manager, Operations Control IT Solutions, Daniel Stecher, said eye tracking was a logical innovation, given how busy airline operations have become. A single operator might have to manage 50-60 flights at a time so the potential for costly disruptions is ever-present.

Lufthansa Systems products are used by 69 airlines around the world. Thirty-one of these use NetLine/Ops ++ and all of those, Mr Stecher said, could benefit from SMI eye tracking.

SensoMotoric Instruments (SMI) has been a world leader in eye tracking technology for 25 years, developing and marketing eye and gaze tracking systems for scientists and professionals, as well as OEM and medical solutions for a wide range of applications.