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Royal Mail exceeds quality service targets for First and Second Class mail deliveries

Royal Mail plc, the parent company of the UK’s designated universal postal service provider Royal Mail Group Limited, announced on Tuesday that it surpassed its targets for quality of service targets in the first quarter of its fiscal year 2014-15.

The company has released its latest Royal Mail Quality of Service report, covering the 31 March 2014 to 29 June 2014 period, which shows that the company beat its First Class mail target of 93.0% during the quarter,  delivering 93.3% of this mail in the next working day. Royal Mail also topped its Second Class mail target of 98.5% by delivering 99.0% of this mail within three working days.

According to Royal Mail it has one of the highest service specifications of major European countries that include Germany, France, Spain and Italy. It is the only UK mail delivery company required to publish quality of service performance against delivery targets each quarter. The results of the Royal Mail Quality of Service report are independently verified by information and consultancy group TNS, which measured quality of service by sending more than 170,000 sample letters and parcels to more than 7,400 addresses.

In addition, Royal Mail said it exceeded its targets for both First and Second Class mail last year, reaching 93.2% and 98.9% respectively.

As the provider of postal and delivery services in the UK, Royal Mail has the capability to deliver to more than 29 million addresses in the UK, six days a week, apart from UK public holidays. There are 121 Postcode Areas in Britain that are set a minimum standard for First Class stamped and meter franked mail, except for the remote areas of Shetland, Orkney and Hebrides.

Commenting on the Royal Mail Quality of Service report, Sue Whalley, chief operations officer for Royal Mail, said: “Our people have continued to deliver across the UK to a very high standard, against one of the highest service specifications of any major European country. We remain the only delivery company to publish our quality of service and we are proud to do so.”


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