inContact (NASDAQ: SAAS) said that a consumer protection service company is expanding its call centre operations to a new location and is simultaneously implementing inContact´s award-winning cloud software.
This new client sought a robust contact routing engine that was both reliable and flexible to meet the company´s commitment to delivering high quality service to consumers. inContact´s cloud software improves contact centre effectiveness while alleviating the financial and operational efficiency concerns the company has experienced with other hosted and premise systems.
inContact is a cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. It is 100 percent focused on the cloud and is the only provider to offer core contact centre infrastructure, workforce optimization in the cloud, plus an enterprise-class telecommunications network for the most complete customer interaction solution. To learn more, visit www.incontact.com.