8×8 extends partnership with Zendesk

8×8, Inc. (NASDAQ: EGHT) said it has announced the availability of a new, out-of-the-box integration with Zendesk´s customer service platform that enhances the customer experience management capabilities of the 8×8 Virtual Office cloud telephony and unified communications platform.

With the Virtual Office integration with Zendesk, incoming calls to a business through the 8×8 Virtual Office phone service instantly triggers a customer´s profile and ticket to appear on the user´s computer screen before the call is answered, allowing the employee to answer the call with all the relevant historical and account data.


8×8 is a provider of secure and reliable cloud-based unified communications and virtual contact centre solutions to more than 39,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. For additional information, visit www.8×8.com, or www.8×8.com/UK

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