Mattersight Corp. (NASDAQ: MATR) said it has received a patent related to analyzing communications by applying a behavioral model.
On July 15, 2014, the United States Patent and Trademark Office issued to Mattersight US Patent Number 8,781,102, entitled Method and System for Analyzing a Communication by Applying a Behavioral Model Thereto.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Its website is at www.Mattersight.com.