Oracle (NYSE: ORCL) said it has signed an agreement to acquire LiveLOOK, a provider of real-time, visual collaboration technology for co-browsing and screen sharing.
LiveLOOK´s cloud-based co-browse technology enables customer service and sales agents to collaborate and visually guide consumers through web and mobile environments to resolve issues effectively and improve the quality of buying decisions.
Oracle has over 100 global customers using LiveLOOK´s co-browse technology as an embedded part of Oracle Service Cloud offering. Together, Oracle and LiveLOOK will enable modern customer service organizations to directly engage with consumers, bolstering customer satisfaction, agent efficiency, and revenue growth across web and mobile channels.
Oracle engineers hardware and software to work together in the cloud and in your data centre. For more information, visit www.oracle.com.