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Studies reveal gaps between job seekers want and what job recruiters provide

Two recent ADP (NYSE: ADP) Research Institute studies of more than 3,000 adults in midsized and large US enterprises show that it´s more likely for recruiters to be positive about the hiring process than job seekers, who crave more frequent, prompt and transparent communication from companies in which they are interested.

The findings showed that while technology and social media are routinely bringing together people from around the world, there is a chasm between recruiters and job-seekers.

Consider: 46 percent of recruiters think that job-applicant tracking “works well,” while only 16 percent of job seekers feel the same way.

Fifty-eight percent of job seekers believe that a reasonable time between an initial interview and job offer is one to two weeks. But, according to The New York Times, many employers are using “longer and more thorough rounds of personality screening tests and interviews.”

Sixty percent of job seekers are frustrated over the lack of quality positions, while 52 percent of recruiters have similar complaints about the quality of applicants they see.

The findings also showed that a candidate is more likely to regard a particular job opportunity as favorable “if one company seems more decisive and organized than its competitors.”

ADP Research Institute shared three recommendations employers can adopt to improve the recruiting experience they offer job seekers, based on survey findings:

Enhance your employer brand: Strong employer brands are built on high-quality communications and activities during the recruiting process. That includes ensuring clarity for job seekers on opportunities that exist, company culture, and brand differentiators. Employer brands also can be enhanced by an ongoing commitment to social and mobile recruitment tools.

Use the right metrics: Top employers will continue to succeed if they shed light on the candidate´s experience and do all they can to improve it.

Invest in talent communities and broadcast effective communications: Integrated communications strategies can help to improve the hiring process and strengthen an employer brand. Talent communities are an essential strategic investment for creating online communities for candidates with targeted skill sets, allowing for customized communications. They also enable recruiters to nurture prospects by sharing company updates, status changes in positions, and creating an ongoing dialogue with high-potential candidates.

Terhark also pointed out the disparity revealed in the surveys in how recruiters and job seekers view social media sites like LinkedIn and Facebook.

For instance, some 44 percent of recruiters listed LinkedIn as extremely or very useful in their pursuit of new talent. But only 19 percent of job seekers felt the same way during their pursuit of a new job.

The ADP Research Institute studies found that salaried workers are almost twice as likely to list LinkedIn as having a significant to moderate impact in their job-search efforts.

On the other hand, the studies found that Facebook is almost three times as likely to be used as a job search resource by those under age 30 compared to those over age 45.

Among recruiters surveyed, only 30 percent rated their current recruitment solution as “excellent” or even “very good” in providing an end-to-end process for acquiring talent.

ADP said that employers can increase their brand strength with job seekers and attract top talent by adopting consumerism recruiting tools that make the online job-application process easier for job seekers.

Unfortunately, many corporate career sites on the Internet are not mobile-enabled, which means the searches candidates want to perform are frequently delivered via a clumsy user experience designed for a different device, such as a PC.

With more than 60 years of experience, ADP serves approximately 620,000 clients in more than 125 countries. Its website is at


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