Mattersight Corp. (NASDAQ: MATR) said it has partnered with Altivon to resell its predictive behavioral routing solution.
Mattersight predictive behavioral routing matches customer calls with the best available contact centre agent based upon communication preferences, personality, and other behavioral characteristics.
Mattersight predictive behavioral routing predicts which agent is best-suited to handle a caller based on individual customer behavioral data and agent performance data. When businesses utilize behavioral pairing, they drive additional sales, reduce attrition, and decrease costs.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Its website is at www.Mattersight.com.
Altivon provides services and solutions that enhance contact centre effectiveness, elevate the customer experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the US and Canada. Visit www.altivon.com.