GovDelivery said it has released its new brief titled “Getting government Online: How to Engage Citizens.”
The brief reviews key perspectives from a panel of experts recently hosted by the Guardian that discussed getting government online. The recent livechat highlighted the important issues government organisations face when trying to address customer needs through digital channels and the “digital-by-default” agenda.
The Guardian livechat panel included government communication experts from Futuregov, Deloitte, GovDelivery and the Society of Information Technology Management (SOCITM), and focused on the current digital landscape by identifying both the gaps that need to be filled and where organisations are excelling. The brief reviews the examples provided by the panellists of successful digital-by-default programmes and goes on to discuss what´s on the digital-by-default horizon for U.K. government. It also highlights key components for a digital-by-default agenda, touching on the significant potential savings of transitioning to digital and self-service models, as well as the challenges government organisations must navigate in this process, from data security to maintaining quality customer service while still achieving organisational goals.
GovDelivery enables public sector organisations to connect with more people and get those people to take action. More than 1,000 organisations worldwide, from local authorities and Central government agencies to states and Federal departments in the US, trust GovDelivery´s secure, scalable platform to deliver highly impactful communications. GovDelivery is an ICG (ICGE) company. For more information, visit www.govdelivery.co.uk.