8×8, Inc. (NASDAQ: EGHT) and KnoahSoft said they have partnered to deliver a bundled, cloud-based contact centre solution.
The new offering combines KnoahSoft´s enterprise-level interaction recording, quality management, coaching, learning, and analytics functionality with 8×8´s market leading multi-channel customer interaction management capabilities to help users better optimize call centre staff performance.
8×8 Virtual Contact Center and KnoahSoft Harmony function as a single SaaS instance helping enhance agent efficiency. The solution gives supervisors the data collected on customer interactions to help improve agent performance and reduce agent churn by enabling a collaborative environment through messaging, monitoring, e-learning and coaching modules.
8×8 is a provider of cloud-based unified communications and collaboration solutions to small and medium businesses and mid-market and distributed enterprises. For additional information, visit www.8×8.com.
KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. Learn more at www.knoahsoft.com.