inContact (NASDAQ: SAAS) said it has announced the acquisition of workforce optimization provider, CallCopy, Inc., which offers its products and services under the name Uptivity.
Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys.
This strategic acquisition extends inContact´s existing lead in the cloud contact centre market and enables the company to address an additional estimated USD1bn in the expanding midsized WFO market, creating a powerful competitive advantage over other cloud players.
inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. To learn more, visit www.inContact.com.