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inContact releases cloud contact center software

inContact (NASDAQ: SAAS) said it has announced the first of two major platform enhancements in 2014.

The latest enhancements to inContact´s all-in-one cloud suite are designed to help companies combine customer insight and technology to create breakthrough moments across multiple service interactions in the customer journey.

The inContact 14.1 release delivers powerful enhancements across the core contact centre infrastructure, contact centre applications and workforce optimization. Highlights include new automated actions with the Workforce-Intelligent Contact Center, new context-aware SMS capability for mobile interactions; more integration and new features for inContact´s award-winning Personal Connection Outbound Solution; new state-of-the-art Developer Zone; and new Direct Access reporting solution.

inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. To learn more, visit


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