inContact picked to support multichannel contact center operations

inContact (NASDAQ: SAAS) said that one of the world´s largest organizations of business professionals has selected inContact to unify contact centre operations across three contact centre locations and at-home agents.

The new inContact customer is moving from a premise-based system that lacked many modern features and capabilities that are required in a multichannel contact centre.

With members in over 100 countries and many specialized service offerings, this professional organization relies on contact centre agents to deliver high quality customer service interactions that build trust and loyalty. Agents will utilize inContact´s universal queue to handle voice, chat, email communications, and supervisors will have the quality monitoring and management tools they need to ensure the best possible outcomes.

inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. inContact is 100 percent focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. To learn more, visit www.inContact.com.

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