Delta flight attendants pick phablet for in-flight customer service, manuals

8 April 2014

Delta Air Lines (NYSE: DAL) this fall will equip more than 20,000 flight attendants with handheld Nokia Lumia 1520 phablets, which will serve as their on-board manual and in-flight sales device as well as a platform for future, more personalized in-flight customer service.

The Lumia 1520 features a six-inch screen, and it will replace the smaller Lumia 820 already in the hands of Delta on-board professionals.

Providing electronic access to the more than 500 page, five pound On-Board Manual carried by every flight attendant is expected to save more than USD1m annually in reduced fuel and printing costs while providing on board professionals a more intuitive way to access essential information.

“The phablet is a great foundation for future software applications that, in time, will allow our flight attendants to readily access customer preferences, previous travel experiences with Delta and worldwide connectivity to the company, enabling them to provide the more tailored experience many customers have come to expect,” said Theresa Wise, senior vice president and chief information officer.

Delta Air Lines serves nearly 165 million customers each year. Additional information is available on delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta´s blog takingoff.delta.com.

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