Clickatell improves customer service with Splunk software

Splunk Inc. (NASDAQ: SPLK) said that Clickatell, a leader in mobile messaging and transaction services, has improved its customer service solutions with Splunk Enterprise.

With Splunk software, Clickatell reports that it has optimized the uptime and reliability of its services by collecting, monitoring and analyzing valuable customer information in real time, such as errors, usage and other important events. Clickatell executives also use Splunk dashboards to monitor the key business performance indicators that impact revenue. To learn more, read the Clickatell case study.

“Splunk software has impacted how quickly we become aware of a potential issue before it becomes a real problem,” said Hugo Roux, solutions architect, Clickatell. “The team now has the ability to spot and react faster to anomalies, so we can be more proactive, letting customers know something is wrong before they flag it to us. In Africa, it is often difficult to identify problems early on and being able to do so is a key service differentiator for Clickatell in the local market.”

Clickatell is a leader in mobile messaging and transaction services, which enable its customers to alert, interact and transact with their business partners and communities on the mobile phone. To learn more, visit http://www.clickatell.com/

Splunk provides software platform for real-time operational intelligence. Splunk software and cloud services enable organizations to search, monitor, analyze and visualize machine-generated big data coming from websites, applications, servers, networks, sensors and mobile devices. To learn more, visit http://www.splunk.com/company.

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