inContact (NASDAQ: SAAS) said that a financial services company is replacing its premise software with the inContact cloud solution to support growth and efficiency goals in the US and internationally.
According to inContact, the company wanted to enhance workforce effectiveness with a new system to support blended agents handling both inbound and outbound calls using the latest cloud technology.
inContact´s award-winning Personal Connection Outbound Solution gives agents the ability to connect with customers at the first hello and start the conversation in a friendly, personalized manner. Personal Connection maximizes agent call handling and minimizes hang ups and call abandons through a patented pacing algorithm.
Over 100 agents in a centralized location will be using the inContact solution.
inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. To learn more, visit www.inContact.com.