Half of United flyers blame high stowed luggage charges for carry-on extremes

20 March 2014

According to the latest Omnibus survey by global research company YouGov, 32 percent support the United crackdown on oversized carry-on bags compared to 24 percent who oppose.

Half of recent fliers support more stringent rules on carry-on bags as well as 46 percent of Americans who are signed up for an airline reward program.

United Airlines recently announced a crackdown on the size of the carry-on baggage allowed into the cabin. Passengers now need to prove that their bag is smaller than the maximum allowance.

Americans do suspect the motives for United´s crackdown on carry-on, the report indicated: 37 percent thought that United was rejecting large carry-on to increase their stowed baggage fees, and thought that if airlines didn´t charge so much for additional baggage the changes wouldn´t be necessary.

Fifty percent of those who have flown in the last year think that the higher stowed luggage charges are the problem.

Of recent fliers 46 percent think that fellow travelers try to haul to much onto the plane with them, and 43 percent think the new rules might help reduce some of the stress of boarding.

Delta Airlines recently announced a change in their reward program, which will reward dollars spent rather than miles travelled. Although 71 percent of the general population doesn´t care about the changes either way, 30 percent of loyalty program participants and 27 percent of recent fliers oppose the change.

Although a quarter (25 percent) of airline loyalty program members think it makes sense for Delta to reward the most financially attractive customers, many are worried about the future value of the Delta reward program: 46 percent of reward members feel that the change will make it even more difficult to redeem points, and 43 percent of members feel that it is rewarding wealthy customers who can already well afford to pay for flights.

YouGov is an international full-service research and consulting company, which has pioneered the use of technology to collect higher quality, in-depth data for companies, governments, and institutions so that they can better serve the people that sustain them. www.research.yougov.com

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