Time Warner Cable (NYSE: TWC) said it has been offering one-hour service windows and precise scheduling appointments, with the help of WorkAssure Field Service Management by ARRIS Group, Inc. (NASDAQ: ARRS).
The ARRIS WorkAssure Field Service Management solution enables Time Warner Cable to optimize the scheduling and management of its field service technicians. It provides real-time updates and visibility into technicians´ ever-changing schedules, adapting immediately to delays and other unforeseen events to provide consumers with reliable, on-time service.
Time Warner Cable is among the largest providers of video, high-speed data and voice services in the United States. Its website is at www.twc.com.
ARRIS is a global innovator in IP, video and broadband technology. For more information: www.arrisi.com.