8×8, Inc. (NASDAQ: EGHT) said it has partnered with Teleopti, the leader in workforce management software for contact centers, to deliver the first 100 percent cloud-based, best of breed virtual contact center and workforce management solution.
8×8 and Teleopti have tightly integrated their solutions to provide a new service that uses 8×8 Virtual Contact Center´s call history data to drive Teleopti´s staffing models, enabling call centers to quickly design a schedule that optimizes their staffing resources. Once the system is in use, up to the minute statistics from 8×8 are fed to Teleopti, giving contact managers unprecedented flexibility to ensure they are running at top efficiency. This integration can even be extended directly into payroll systems to further reduce the labour required to manage contact centre staffing.
8×8 is the trusted provider of secure and reliable cloud-based unified communications and virtual contact centre solutions to more than 36,000 small, midsize and distributed enterprise organizations operating in over 40 countries across six continents. For additional information, visit www.8×8.com.
Teleopti, a top-five global WFM vendor, offers workforce management systems. For more information, visit www.teleopti.com