inContact (NASDAQ: SAAS) said that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact centre workforce efficiency and reduce operational costs.
The centerpoint of the insurance company´s new cloud solution will include inContact´s revolutionary Personal Connection Outbound Solution which completely eliminates the awkward delay in outbound calls, by connecting the agent immediately and providing a personalized and natural experience for the customer. This patented outbound technology enables the company to reach out proactively and build relationships, create long-term customer loyalty and capture incremental revenue.
inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. inContact is 100 percent focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Its website is at www.inContact.com.