14 March 2014
Sheraton Hotels and Resorts (NYSE: HOT) said it has appointed 350 full-time club managers to its Sheraton Club lounges worldwide.
Club managers will offer a range of personalized services as part of the Sheraton brand´s continued effort to enhance the club experience. This initiative comes on the heels of a USD120m investment to upgrade Sheraton Club lounges across the globe, which resulted in a 125 percent increase in club bookings.
Club managers will serve as the main point of contact for club guests arriving at Sheraton hotels, starting with pre-arrival communications to confirm stay preferences, such as feather-free rooms, low versus high floor, proximity to and from elevators, and more.
Sheraton helps guests make connections at more than 400 hotels in nearly 70 countries. The company is owned by Starwood Hotels & Resorts Worldwide, Inc.. For more information, visit www.starwoodhotels.com.