inContact (NASDAQ: SAAS) reported that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact centre locations with more than 100 agents, including both on site and at-home agents.
As a marketer of beauty products, the firm required a flexible contact centre solution capable of meeting dramatic increases in customer demand. By moving from a premise-based system to inContact, the company will take advantage of the scalability and flexibility of automatic call distribution and interactive voice response in the cloud. The solution will also include CRM integration, call monitoring and voice recording.
inContact is A cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. Its website is at www.inContact.com.