eGain (NASDAQ: EGAN) said that a leading European home appliance manufacturer has selected it to unify customer engagement across international markets and brands.
The company´s acquisition-led growth strategy, while successful, had led to customer service silos across brands. With presence in 75 countries, the company struggled to maintain a consistent brand voice, customer context, or engagement know-how.
First invited based on its stellar analyst ratings, eGain said it was selected for its consistent strength across technical and functional factors, including cloud reliability, platform scalability, guided search and knowledge-powered case management, and multichannel analytics.
eGain´s customer engagement solutions power digital transformation for leading brands. Its website is at www.eGain.com