8×8, Inc. (NASDAQ: EGHT) said that iCruise.com has deployed 8×8 Virtual Office and Virtual Contact Center services in its corporate headquarters and over 60 remote locations, creating a scalable, secure and reliable unified communications platform with built in disaster recovery for its widely distributed organization.
Founded in 2004 and headquartered in Delray Beach, Florida, iCruise.com, a division of WMPH Vacations, sells cruises under various brand names and private label packages.
Following a rapid integration of the 8×8 Virtual Contact Center solution with its back-office CRM system through 8×8´s out-of-the-box integration framework, iCruise.com can now use incoming call data to differentiate its brands and present the answering cruise travel agent with an appropriate call-handling script
8×8´s integrated solution also provides rich features such as “click-to-call” that boost agent productivity throughout the marketing cycle. iCruise.com agents can now easily place “bon voyage” and “welcome back” calls to customers just by clicking on the phone number listed in the customer´s account record. There´s no need to look up phone numbers or switch to a different communications system to place outbound calls.
8×8 is a provider of unified communications and collaboration services in the cloud to small and medium businesses and mid-market and distributed enterprises. Its website is at www.8×8.com.