Mitel (NASDAQ: MITL) said it has unveiled its seventh-generation contact centre solution to help businesses simplify how they interact with their customers via popular new contact options.
MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation.
The new release also includes MiContact Center Outbound portfolio, a feature-rich offering that introduces new preview and predictive dialing capabilities, as well as campaign and agent scripting capabilities. With MiContact Center Outbound, businesses can boost sales, drive lead generation, and keep agents busy with outbound interactions and campaigning capabilities while facilitating first-contact resolution and business process compliance through agent scripting functionality.
Mitel is a leader in business communications that easily connects employees, partners and customers. Mitel offers customers maximum choice with one of the industry´s broadest portfolios and the best path to the cloud. Its website is at www.mitel.com.