8×8, Inc. (NASDAQ: EGHT) said it has partnered with Zendesk to develop a bundled cloud contact centre solution that weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.
8×8 Virtual Contact Center and Zendesk function as a single SaaS instance with reporting and runtime data integrations, enabling contact centers to increase first call resolution rates, shorten call handle times, and extract the right metrics needed to maximize the efficiencies of the contact centre. Zendesk provides the software for agents to track customer issues, tie inquiries to a single customer record and drive agents to a solution. 8×8 manages customer interactions across voice, chat and other channels to ensure customers are connected with the agent who is best prepared to help them. With the combined 8×8 Virtual Contact Center/Zendesk solution, organizations can provide the highest quality customer service experience to increase satisfaction and build loyalty while saving money through greater efficiency.
8×8 is a provider of cloud-based unified communications and collaboration (UCC) solutions to small and medium businesses and mid-market and distributed enterprises. The company delivers a broad suite of UCC services to in-office and mobile devices spanning cloud business phone service, virtual meeting, cloud contact centre software and virtual desktop through our proprietary unified software as a service, or SaaS, platform. For additional information, visit www.8×8.com