Travis Credit Union said it has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.´s (NASDAQ: ININ) contact centre and enterprise IP telephony software suite, Customer Interaction Center (CIC).
The all-in-one unified communication platform will be deployed by Adapt throughout the Vacaville headquarters office and at 22 branch locations. Adapt serves nearly 100 credit unions across the US
The credit union has more than 161,500 members, approximately 500 employees and assets of more than USD2.1bn. CIC´s single platform and simple interface will upgrade Travis Credit Union´s organization by eliminating an aging enterprise telephony system. Travis no longer will need to manage multiple standalone systems and third-party applications loosely integrated from multiple vendors.
Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit, cooperative financial institution.
Adapt is one of the most highly honored resellers and systems integrators of contact centre and advanced IP PBX technology in North America and delivers, develops, installs and supports unified contact centers. Its website is at www.teamadapt.com.