inContact (NASDAQ: SAAS) said that global media company TMC has named inContact´s Personal Connection Outbound Solution as a 2014 Customer Magazine Product of the Year award winner.
inContact´s Personal Connection Outbound Solution uses patented technology to eliminate the delay when contact centre agents greet customers.
The Customer Product of the Year award was established to honor those products and solutions that have improved the customer experience. The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
inContact is the cloud contact centre software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Its website is at www.inContact.com.